Q: What is the minimum order for delivery?

A: We require a minimum rental order of $200 for delivery. Higher minimums apply based on distance.

Q: Do you offer free delivery?

A: Yes! Orders over $600 qualify for free delivery within 15 miles of our location.

Q: How are delivery fees calculated?

A: We charge a flat $75 fee for deliveries within 15 miles. Beyond that, a $2.50 per mile charge applies (one way).

Q: When is payment due?

A: A 50% deposit is due at the time of booking. The remaining balance is due 7 days before your event.

Q: What if something gets damaged?

A: Clients are responsible for any lost or damaged items. Full replacement costs apply. A damage waiver is available.

Q: Do I need to clean items before returning them?

A: Items should be returned free of excessive food, wax, or debris. Additional cleaning fees may apply.

Q: What size linens do I need?

A: Refer to our included linen size chart to find the perfect fit based on your table sizes and desired drop.

Q: What areas do you serve?

A: We deliver throughout Charlotte, NC and surrounding areas - up to 75 miles with custom quotes available.

Terms & Conditions

I have reviewed the information and found it to be accurate. I understand that the equipment is to be used for entertainment only. I hold Prop Shop Rentals harmless of any damage or personal injuries caused by equipment unless due to Prop Shop Rentals' negligence or willful misconduct. I understand that the cancellation  of my event will result in loss of my 50% deposit. I understand that if I cancel within 72 hours of my event, I will be billed for the entire amount. I also understand that if my event is already loaded before I cancel, there will be a restocking fee associated with that cancellation. PSR reserves the right to substitute or discontinue use of any equipment that may be deemed unsafe. 

Payment Policy

• To confirm this agreement, an initial payment of 50% of the total contract amount is required to secure the rental date.
• The remaining balance is due 7 days prior to the event date.
• Additional payment processing fees may apply.

Damage, Loss & Cleaning

The client is responsible for all rented items from the time of delivery (or pickup) until they are returned and inspected. This includes damages caused by guests, vendors, weather, or improper storage. Clients must ensure proper supervision and use of rented items. 

• Normal Wear and Tear is Accepted
• Scratches, minor scuffs, or signs of general use are typically considered "normal wear and tear" and not charged. However, anything that compromises the function or aesthetic (e.g., broken, chipped, stained beyond cleaning) is billable.  
• Items will be inspected within 24-72 hours after return or pickup.
• Client should notify PSR promptly if there are any damages and include photos if possible. 

Client assumes responsibility for any damage, loss, or excessive cleaning due to misuse or negligence.

Any missing or damaged items will be billed at replacement value, including shipping and restocking fees where applicable.

Cancellations & Changes

• Cancellations must be made in writing.
• Deposits are non-refundable.
• Rescheduling is subject to availability and must be requested at least 14 days prior to the event. 

To ensure availability of all services and products, initial payments are non-refundable. You may remove one or more item(s) from your order, or cancel your entire order, according to the following schedule, but the following cancellation fees will apply, subject to any category-specific cancellation policies:

• 31 days prior: 10% of contract total, less any initial payment(s) (if refundable)
• 15 days prior: 20% of contract total, less any initial payment(s) (if refundable)
• 7 days prior: 30% of contract total, less any initial payment(s) (if refundable)

Entire Agreement

This document constitutes the entire agreement between both parties. No oral representations or modifications are valid unless in writing and signed by both parties.