Prop Shop Rentals - FAQ & Client Resources
We're here to make your event rental process simple and seamless. Below are answers to some of
our most frequently asked questions, along with helpful resources like our linen size chart and rental
policies.
Q: What is the minimum order for delivery?
A: We require a minimum rental order of $200 for delivery. Higher minimums apply based on
distance.
Q: Do you offer free delivery?
A: Yes! Orders over $600 qualify for free delivery within 15 miles of our location.
Q: How are delivery fees calculated?
A: We charge a flat $75 fee for deliveries within 15 miles. Beyond that, a $2.50 per mile charge
applies (one way).
Q: When is payment due?
A: A 50% deposit is due at the time of booking. The remaining balance is due 7 days before your
event.
Q: What if something gets damaged?
A: Clients are responsible for any lost or damaged items. Full replacement costs apply. A damage
waiver is available.
Q: Do I need to clean items before returning them?
A: Items should be returned free of excessive food, wax, or debris. Additional cleaning fees may
apply.
Q: What size linens do I need?
A: Refer to our included linen size chart to find the perfect fit based on your table sizes and desired
drop.
Q: What areas do you serve?
A: We deliver throughout Charlotte, NC and surrounding areas - up to 75 miles with custom quotes
available.
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